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AudFree Auditior Troubleshooting: Common Issues and Fixes

1. Installation fails or installer won’t run

• Fixes:
  • Check system requirements: ensure your OS version and hardware meet minimums.
  • Run as administrator: right-click installer → Run as administrator (Windows) or allow permissions on macOS.
  • Disable security software temporarily: antivirus or firewall may block installer; re-enable after install.
  • Use latest installer: download the most recent installer from AudFree’s site and verify file integrity.

2. App crashes or freezes

• Fixes:
  • Update app and OS: install latest app update and system patches.
  • Clear cache/temp files: remove temporary files or app cache from settings.
  • Reinstall cleanly: uninstall, reboot, then reinstall.
  • Check logs: review crash logs (if available) and contact support with the log.

3. No audio output / can’t capture sound

• Fixes:
  • Verify audio device selection: ensure correct input/output device is chosen in app and system sound settings.
  • Grant permissions: macOS requires microphone/audio permissions in System Preferences; enable them.
  • Set sample rate/format consistently: match app settings to system audio format.
  • Restart audio services: on Windows restart “Windows Audio” service; on macOS reboot core audio with sudo killall coreaudiod (run in Terminal).

4. Poor audio quality or distortion

• Fixes:
  • Check bitrate/sample rate: increase capture bitrate and sample rate if possible.
  • Disable enhancements/effects: turn off system or driver audio enhancements.
  • Use lossless source: ensure source audio is high-quality and not already compressed/distorted.
  • Update audio drivers: install latest drivers for your sound card or USB audio interface.

5. Output files not saving or corrupted

• Fixes:
  • Check disk space and permissions: ensure target folder has write permission and adequate free space.
  • Use different output format: switch format (e.g., WAV/MP3/FLAC) to test.
  • Avoid special characters in filenames/path: use plain ASCII and shorter paths.
  • Run file system check: repair disk errors (chkdsk on Windows, First Aid in Disk Utility on macOS).

6. Activation or license errors

• Fixes:
  • Verify license key: copy-paste exactly; avoid extra spaces.
  • Check internet connection and firewall: activation may require outbound access; allow app through firewall.
  • Sign out/sign in: try logging out and back into account, or deactivate/reactivate on other devices.
  • Contact support with purchase info if persists.

7. Plugin or integration problems (DAWs, streaming apps)

• Fixes:
  • Match plugin formats: use correct plugin format (VST/AU/AAX) for your host.
  • Rescan plugins: force host to rescan plugin directories.
  • Check sample rate and buffer settings: mismatch can prevent plugin loading.
  • Run host as admin or give appropriate permissions.

8. Latency, sync issues, or audio drift

• Fixes:
  • Increase buffer size in audio settings.
  • Use ASIO/CoreAudio drivers for lower-latency and stable timing.
  • Keep CPU load low: close background apps and disable CPU throttling.
  • Record in shorter segments and re-sync if drift accumulates.

When to contact support

• Provide: OS and version, app version, exact steps to reproduce, screenshots or logs, license/order info.
• Contact support if fixes above fail or if you encounter data loss.

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